IT SERVICES Cloud & Support

IT Support & Cloud Services

Uptime, security and cost control — managed by a team that treats your infra like product.

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Cloud
OVERVIEW

Reliable infrastructure, managed

We run your stack like a product: 24×7 monitoring, backups and DR drills, patches and incident response, access governance and cost optimisation — all backed by SLAs.

Your teams focus on features while we keep the lights on — uptime, security, cost and compliance handled with clear owners and monthly reports.

What we manage

  • Cloud infra (AWS/GCP/Azure)
  • Servers, containers and databases
  • Backups and disaster recovery
  • Identity, access and SSO
  • Monitoring and alerts
  • Cost optimisation

Your teams focus on features while we keep the lights on — uptime, security, cost and compliance handled with clear owners and monthly reports.

Cloud
WHAT WE COVER
  • Provisioning: accounts, VPC/VNet, subnets, IAM/SSO
  • Compute & containers: autoscaling, images, hardening
  • Databases & storage: backups, PITR, DR runbooks
  • Networking: DNS, CDN/WAF, VPN/peering, TLS certs
  • Monitoring: metrics, logs and traces with alerts
  • Cost control: dashboards, budgets, rightsizing
SECURITY & COMPLIANCE
  • Least‑privilege IAM and periodic access reviews
  • Network segmentation, security groups and WAF
  • Disk & transit encryption, secret management
  • OS & dependency patching cadences
  • Audit logs, retention and tamper resistance
  • DR drills with RPO/RTO validation
SLA & SLO
Commitment
Essentials
Standard
Plus
Uptime target
99.5%
99.9%
99.95%
P1 initial response
30 min
15 min
10 min
Backup frequency
Daily
6 hrs
30 min (RPO)
DR drill
—
Annual
Semi‑annual
Monthly report
—
✓
✓ + cost advice
STACK & TOOLS
AWS/GCP/Azure Terraform Docker/Kubernetes GitHub/GitLab CI Prometheus/Grafana CloudWatch/Stackdriver WAF/CDN Vault/SSM
99.9%
Uptime
30m
RPO backups
15m
P1 response
FAQ
Yes. We assess current setup, fix critical gaps, create runbooks and monitors, then take over operations in phases.
We operate cloud‑first but integrate with on‑prem systems via VPN/peering and secure gateways.
Runbooks + on‑call + comms. We review RCAs in monthly reports and improve playbooks continuously.
Dashboards, budgets and alerts; plus quarterly rightsizing and savings recommendations.
SERVICE TIERS
Essentials

Core care

Monitoring, backups and patching for small teams.

  • 24×7 monitoring
  • Daily backups
  • Security updates
Standard

Managed ops

SLA response, incident handling and monthly reviews.

  • P1 ≤ 15 mins
  • Incident playbooks
  • Monthly reports
Plus

Optimise & scale

Cost, performance and security posture reviews.

  • Cost dashboards
  • Performance tuning
  • Quarterly audit
HOW WE WORK
1

Assess

Infra review • risks • cost

2

Onboard

Runbooks • access • monitors

3

Operate

Respond • patch • backup

4

Improve

Reports • tuning • savings

LET'S OPERATE

Need reliable cloud & IT support?

We’ll keep your systems up, fast and secure — with clear SLAs.

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